shapercult · help

How Can We Help

Sizing, orders, returns, and a stylist on call when you want one.

New · Free 15 min · 1:1

Video Call With a Stylist

Live fit advice, personalised to your body type. No cost, no pressure.

Answers

The Honest Stuff

Use a soft tape measure. For bust: wrap around the fullest part of your chest. For waist: the narrowest part, about 1 inch above your navel. For hips: around the fullest part, roughly 8 inches below your waist. Always measure in your undergarments.
If you're between sizes, we recommend sizing up. Our shapewear is designed to compress, so a larger size gives the desired shaping effect without discomfort. You can exchange for free within 15 days if it doesn't feel right.
Absolutely. We stock XS through 8XL across most styles. Some limited-edition pieces go up to 5XL. Filter by size on any collection page to see what's available.
We offer three levels — Light (everyday wear), Medium (shaping), and Firm (maximum support). First-time buyers usually start with Medium. Our size guide includes a compression chart to help you choose.
Once your order ships you'll receive an SMS and email with a tracking link. You can also visit our website and click 'Track Order' — enter your order number and email address.
Track Your Order
Address changes are possible within 2 hours of placing an order. After that the order enters processing. Contact us immediately via WhatsApp for the fastest response.
Yes, COD is available on most pin codes across India. Orders above ₹4,999 automatically qualify. A small ₹49 convenience fee applies to COD orders.
Metro cities: 2–3 business days. Tier 2 cities: 3–5 business days. Other locations: 5–7 business days. Expedited shipping is available at checkout.
Free exchanges within 15 days of delivery — different size, colour, or style, no questions asked. Refunds available within 7 days if the product is unused and in its original packaging.
See Policy
Go to your order confirmation email and click 'Exchange or Return'. Select the items and reason, choose your resolution (exchange or refund), and schedule a pickup. Self-serve and takes under 2 minutes.
Yes, free pickup from your doorstep for all exchanges. For refunds, free pickup on orders above ₹999. Below that, a ₹79 pickup fee applies.
Once we receive and quality-check the item (1–2 business days), refunds are processed within 5–7 business days to your original payment method.
Free shipping on all orders above ₹999. Below that, a flat ₹79 fee. International shipping is currently not available but launching soon.
See Policy
All major credit and debit cards, UPI (GPay, PhonePe, Paytm), net banking, EMI on select banks, and Cash on Delivery on most pin codes.
Yes, no-cost EMI on orders above ₹2,999 via select credit cards (HDFC, ICICI, Axis, SBI). Standard EMI on most other major credit cards.
Contact us within 48 hours of delivery with a photo. We'll ship a replacement immediately — no need to return the defective item.
Talk to us

Real Humans, All Four Channels

Pick what's easiest. We reply on every channel — quickly, kindly, no scripts.

WhatsApp
+91 8287856692
Mon - Sun: 9:30am - 6:30pm
Email
support@shapercult.com
TAT : 24 - 48 Hours
Call
+91 8287856692
Mon - Sun: 9:30am - 6:30pm
Video stylist
15-min 1:1 fit session
Daily · 11 am – 8 pm